Legal
Cancellation & Refund Policy
We want you to be satisfied with WhimCanvas. This policy outlines your rights regarding cancellations and refunds for our paid plans.
Table of Contents
1. Cancellations
You can cancel your WhimCanvas subscription at any time. When you cancel, your subscription will remain active until the end of your current billing cycle (monthly or annual).
After your billing cycle ends, your account will be downgraded to our Free plan. You will not lose your data, but features exclusive to the paid plans will be locked or disabled.
To cancel your subscription, go to Settings > Billing in your WhimCanvas workspace.
2. Refunds
Monthly Plans: We do not offer refunds for monthly subscriptions. If you cancel, you will have access to the paid features for the remainder of that month.
Annual Plans: If you cancel an annual subscription within 14 days of your initial purchase, we will provide a full refund. After 14 days, we do not offer refunds or prorated refunds for the unused portion of the year.
3. Exceptions
We may grant exceptions to this policy on a case-by-case basis. Examples where a refund may be provided outside of the standard policy include:
- Significant, prolonged service outages that affect your ability to use the product.
- Billing errors or unauthorized charges.
4. Contact Us
If you believe you are eligible for a refund or have questions about a recent charge, please reach out to our support team: